Reading, UK - 5th August 2010: Leading Cisco unified communications developer, Arc Solutions today unveils the new functionality of its operator centre software, Arc Premium release 5.1.2. The new software release continues to leverage updates in technology to enhance the level of service organisations offer their inbound callers.
With Arc Premium release 5.1.2 customers will benefit from the following enhancements:
- Updated interface, with enhanced accessibility options - to ensure the operation of the console will be even quicker and easier, thus reducing transfer times and improving customer service
- Enhanced VMware support - reduced operating costs through the use of less server hardware, as well as more flexible deployment options for system administrators
- Compatible with the latest operating platforms - Windows 7, Windows Server 2008 and Microsoft SQL 2008
- Interoperability with the latest Cisco telephony platform endpoints - including showing the status of the 69xx, 89xx and 99xx range of Cisco IP phones.
- Now available in 20 languages - offering support for Middle and Far Eastern languages and character sets.
As the leading operator console solution for Cisco, Arc Premium is used by organisations across the world to provide their customers with exceptional customer service through professional call handling. The updated functionality in Arc Premium 5.1.2 further fortifies Arc's multi-region, multi-language support whilst offering organisations virtual platform compatibility and an improved user experience.
About Arc Solutions
Arc Solutions works with a select network of Cisco partners to help deliver best of breed applications that complement Cisco unified communications and collaboration solutions and improve person to person communication across the enterprise. Arc has operations across North America, Europe, the Middle East and Australia. With its leading solutions and extensive research and development, training and support capabilities, the Arc proposition is unrivalled within the Cisco voice applications market. Arc is part of the Mettoni Group. For further information, visit http://www.arcsolutions.com/uk/.