Mettoni

Call centres and contact centres are vital in providing customers with centralised and efficient service. Many different aspects of the incoming call process require technology to ensure that the best possible service is provided, together with the most efficient use of available resources.Systems therefore need to exist that enable incoming calls to be:

• Identified
• Prioritised
• Routed
• Comforted
• Answered
• Recorded
• Measured

Mettoni provides a number of software based solutions that provide business benefit in all areas of the incoming calling process. These include intelligent routing, call recording, enhanced desktop interfaces and management information tools. Packages are also available to measure quality and provide vital information with which an organisation can forecast the level of resources required to attain their customer service targets.

These products have been specifically designed for both Cisco and Nortel telephony platforms and are available via Arc Solutions and Datapulse respectively.

Other Solutions:

Operator centres
Phone screen applications
Communications management