Communications management
The ongoing management of an organisations communications performance, requires tools from which the following information can be obtained relating to both incoming and outgoing voice communications:
- Cost
- By individual, department or project
- Usage - To identify misuse and infrastructure requirements
- Quality - To record and score customer interactions
- Plan - Enabling best use of personnel and infrastructure
These requirements can be satisfied by utilising Mettoni's broad range of management information tools that can be deployed individually or as part of an integrated solution.
These products have been specifically designed for both Cisco and Nortel telephony platforms and are available via Arc Solutions and Datapulse respectively.
Other Solutions:
Operator centres
Call centre applications
Phone screen applications