Operator Centres
Despite the ability for customer to communicate via numerous channels, voice communication remains the most popular choice, as transactions can be carried most effectively using real-time telephone calls.
Therefore all organisations need to ensure that the service levels provided to their incoming voice callers remain a high priority.
Incoming callers to any type of organisation will always expect following:
- To be answered quickly
- For the right contact to be identified immediately
- To speak to someone who understands their need
- If transferred, to be connected to the right person, first time
- Given alternative options if available
Mettoni provides a suite of call handling applications designed to identify, prioritise, answer and measure incoming calls. These include operator centres, call centre applications and voice driven directories.
These products have been specifically designed for both Cisco and Nortel telephony platforms and are available via Arc Solutions and Datapulse respectively
Other Solutions:
Call centre applications
Phone screen applications
Communications management