 | Attendant Console & Communications Management Solutions for Microsoft, Avaya & Mixed-Switch Environments |
Enghouse Interactive’s Datapulse suite of interaction management solutions provide a range of unified communications applications that improve person to person communications throughout the enterprise. A long-standing Nortel Developer Partner, a Platinum-level Avaya DevConnect Partner and a Microsoft Gold Partner, our extensive portfolio of compatible software applications for both legacy and IP systems are supplied exclusively through vendor accredited partners throughout the world. Our applications are used world-wide from small to medium-sized enterprises to multi-site and multi-national organizations with tens or hundreds of thousands of employees. The Expanding Datapulse portfolio includes:Operator Consoles - Intuition ConsolesDatapulse provides a range of richly featured PC-based attendant consoles with advanced directory look-up facilities and a choice of system components and functions that enable organizations to tailor call handling exactly to their needs. Datapulse operator solutions can be integrated with company directories to reduce administration costs, and with Microsoft Lync to provide live presence information for improved call transfer success. |
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Consoles can be installed standalone or networked and have a simple, cost effective upgrade path from digital to IP. VIOC consoles are available for blind and visually impaired operators.
Unified Communications and Collaboration - Intuition Enterprise
Intuition Enterprise combines advanced communications technologies into a robust, integrated platform that centralizes and streamlines communication, improving productivity and responsiveness to customers. The suite includes Attendant Operator Consoles, Call Center, Presence Integration and Voice Recording. Intuition Enterprise provides users with access to an extensive directory of contact information with integrated presence status and calendar information. Operators can see at a glance when a person is able to take a call or busy and how best to contact them.
IP phone applications - Progression
Progression IP phone solutions allow organizations to leverage their investment in IP by delivering practical, converged business applications to the screens of Avaya (and legacy Nortel) IP telephones. Delivering new and existing business applications for real-time interaction on the screens of IP phones provides user productivity improvements above and beyond the cost savings of voice over IP. In effect, Avaya IP phones can be used not only for voice communications, but also as information appliances, complementing or even replacing the PC.
Online Corporate Directories - Total Info
Total Info is a company-wide corporate directory which allows users to search and view contact information about employees via their web-browser or IP phone. Total Info allows contact information to be stored and retrieved quickly and easily while reducing administration time and the cost of maintaining contact information. TotalInfo integrates easily with Datapulse's Operator Consoles so that contact information maintained by operators is available throughout the organization.
Communication Management Solutions - Precision
Precision's sophisticated costing and reporting tools help monitor and manage the effectiveness of telephony communications and call handling performance. Whether it is for financial, performance, abuse or trend related requirements; Precision ensures optimum efficiency and cost effectiveness in your telephony and mobile communications. Precision is offered as an owned or managed service solution and is compatible with most leading name PBXs.
Complete the form above to have a representative contact you, or visit www.datapulse.com to learn more.
